Terms and conditions of use
Welcome to Peptide Suppliers. This website is owned and operated by NovaCell Technologies LLC.
By accessing this website, browsing our products, creating an account, placing an order, or using any part of this website, you agree to be bound by these Terms and Conditions of Use. If you do not agree with these terms, you should not use this website or purchase products from us.
1. Research Use Only
All products supplied by Peptide Suppliers are intended strictly for laboratory, analytical, and research purposes only.
Products are not supplied for human consumption, therapeutic use, diagnostic use, medical use, cosmetic use, veterinary use, food use, household use, or any form of personal use.
Nothing on this website should be interpreted as medical advice, health advice, treatment advice, dosage guidance, or a recommendation for human or animal use.
2. Customer Responsibility
By purchasing from this website, you confirm that:
You are purchasing products for lawful research purposes only.
You are responsible for ensuring that the products are lawful to purchase, import, possess, store, and use in your location.
You have the appropriate knowledge, facilities, and authority to handle the products safely and lawfully.
You will not use the products for human consumption, medical treatment, veterinary treatment, cosmetic application, food production, or any personal-use purpose.
Peptide Suppliers is not responsible for any misuse, unlawful use, improper handling, storage, reconstitution, application, or onward distribution of products purchased from this website.
3. Product Information
We make every effort to provide accurate product descriptions, images, specifications, batch information, and general product details. However, product information may be updated, changed, corrected, or removed at any time without notice.
Images on the website are for general product reference only and may vary from the final packaging, label, batch, or presentation supplied.
Any scientific or technical information provided is for general research reference only and should not be relied upon as professional, medical, legal, regulatory, or safety advice.
4. Orders and Acceptance
Placing an order through the website does not automatically mean that your order has been accepted.
We reserve the right to refuse, cancel, hold, or request further verification for any order at our discretion. This may include, but is not limited to, orders that appear suspicious, incomplete, unlawful, high risk, incorrectly priced, unavailable, or inconsistent with our research-use-only policy.
If an order is cancelled after payment has been received, we will arrange an appropriate refund where applicable.
5. Pricing and Payment
All prices are displayed on the website in the currency shown at checkout. Prices may be updated or changed at any time without notice.
Payment must be received in full before an order is processed or dispatched.
We reserve the right to correct pricing errors, product errors, or checkout errors. If an error affects your order, we may contact you to confirm whether you wish to proceed at the corrected price or cancel the order.
6. Delivery
Orders are generally packed and dispatched within 1–2 business days after payment has been received, subject to stock availability, order verification, and operational conditions.
Shipments are sent using Australia Post or Australia Post Express, depending on the delivery option selected at checkout.
Once an order has been dispatched, tracking details will be provided where available. Delivery times are estimates only and may be affected by Australia Post, public holidays, weather events, customs, address errors, or other circumstances outside our control.
Customers are responsible for providing accurate delivery details. Peptide Suppliers is not responsible for delays, failed deliveries, or losses caused by incorrect or incomplete delivery information.
7. Returns, Refunds, and Order Issues
Due to the nature of our products, we do not accept returns or exchanges for change of mind, incorrect product selection, or once an order has been dispatched.
If you receive an incorrect, damaged, or faulty item, you must contact us within 48 hours of delivery with your order number, photos, and a description of the issue so we can assess the matter.
Where required under applicable consumer law, we will provide an appropriate remedy, which may include replacement, store credit, or refund depending on the circumstances.
Returned items must not be sent back without prior written approval from our support team. Any approved return must be unopened, unused, and in its original packaging unless otherwise agreed.
Nothing in these Terms is intended to exclude, restrict, or modify any consumer rights that cannot lawfully be excluded, restricted, or modified.
8. Product Storage and Handling
Customers are responsible for proper storage, handling, and use of products after delivery.
Peptide Suppliers is not responsible for any product degradation, contamination, damage, loss, or safety issue caused by incorrect storage, improper handling, misuse, reconstitution, transfer, or use outside appropriate laboratory or research conditions.
9. Prohibited Use
You must not use this website or our products for any unlawful, unsafe, misleading, or unauthorised purpose.
You must not:
Use our products for human or animal consumption.
Make therapeutic, medical, cosmetic, performance, weight-loss, anti-ageing, or health claims about our products.
Resell or distribute products in a way that breaches applicable laws or regulations.
Use the website to engage in fraud, abuse, payment disputes, chargeback misuse, or unlawful activity.
Attempt to interfere with the operation, security, or functionality of the website.
10. Account Information
If you create an account, you are responsible for keeping your login details secure and for all activity that occurs under your account.
You must provide accurate, current, and complete information when creating an account or placing an order. We reserve the right to suspend or close accounts that contain false, misleading, incomplete, or suspicious information.
11. Website Content and Intellectual Property
All content on this website, including text, product descriptions, images, graphics, logos, branding, layout, and design, is owned by or licensed to Peptide Suppliers and NovaCell Technologies LLC unless otherwise stated.
You may not copy, reproduce, modify, distribute, display, or use website content for commercial purposes without prior written permission.
12. Third-Party Links and Services
This website may contain links to third-party websites, payment providers, delivery providers, or external services. These third parties operate independently from Peptide Suppliers.
We are not responsible for the content, policies, performance, actions, or availability of third-party websites or services.
13. Limitation of Liability
To the maximum extent permitted by law, Peptide Suppliers and NovaCell Technologies LLC will not be liable for any direct, indirect, incidental, consequential, special, or punitive loss or damage arising from:
Use or misuse of our products.
Improper storage, handling, or application of products.
Use of the website.
Delays, delivery failures, or third-party service issues.
Customer breach of these Terms.
Regulatory, customs, or legal issues in the customer’s location.
Nothing in these Terms excludes liability that cannot be excluded under applicable law.
14. Compliance and Regulatory Matters
Customers are responsible for understanding and complying with all applicable laws, regulations, import requirements, possession restrictions, laboratory standards, and research-use requirements in their jurisdiction.
Product availability on this website does not guarantee that a product is lawful or suitable for purchase, import, possession, or use in every location.
We reserve the right to restrict, refuse, or cancel orders where we believe there may be legal, regulatory, compliance, payment, or safety concerns.
15. Privacy
Your use of this website is also subject to our Privacy Policy. By using this website, you consent to the collection and use of information as described in that policy.
16. Changes to These Terms
We may update or amend these Terms and Conditions of Use at any time without prior notice.
The version published on this website at the time of your use or purchase will apply. Continued use of the website after changes are published means you accept the updated terms.
17. Contact
For questions regarding these Terms and Conditions, product information, delivery, returns, compliance, or support, please contact us through the contact details provided on this website.